FAQ
If you can't find the answers to our questions, please contact hello@pixter.fr
Products
The new Wide Angle Pro-2 offers first of all a better color reproduction, more details and a better sharpness in the center as well as on the edges of the image. This new version has almost no distortion (0.5% against 1% for the previous version). Like its predecessor, it has a focal length of 18mm and can capture 2 times more images than the lens of your smartphone.
The new Wide Pro is also better suited to the new smartphones, which have increasingly larger sensors. By optimizing the optical construction of our lenses, we are now able to eliminate the vignetting that sometimes occurs at the edges of the image, while improving the overall quality.
Pixter lenses are compatible with all smartphone models. The universal clip allows you to fix and center the Pixter lenses on the camera of your smartphone, as well as on the front camera.
For smartphones equipped with a multi-sensor camera (Dual, Triple, ... Lens), you simply place the Pixter lenses on the main lens of the phone.
Only one module is the main sensor, it is for example the top lens on the X and following iPhones, the left one on the previous iPhones, the 3rd one for the Samsung A9, the middle one for the Huawei P20 Pro and the Samsung S10+, etc.
For best results when using the lenses with the Universal Clip, we recommend removing your smartphone case or shell so that the lens is as close as possible to the lens of your smartphone. Too much distance between the two can cause blur in your photos.
Using film or glass is not a problem when using Pixter lenses.
First, remove the case or shell from your phone.
Screw the lens onto the Pixter clip or shell and place it on the lens of your smartphone.
Center the lens of the smartphone with the lens of the objective. You can do this by looking through the lenses, and using the camera to correctly place your lens. You can watch this video: Centering your lens
If "vignetting" (black corners on photos) appears, here are several actions to eliminate it. Make sure to clean the different lenses. Orient the clip differently, it does not need to be perfectly vertical or horizontal, find the orientation that best suits your smartphone!
If however this vignetting was still present, you can zoom very slightly (zoom x1.1) to get past it.
Macro:
This lens needs to be literally glued to the subject to be photographed! Think of it as a high-powered magnifying glass. You will see incredible details appear.
Macro Pro:
This lens must be held at a few centimeters from the subject to be photographed. It is therefore quite normal to see only blur at a greater distance!
How to use the Bluetooth Remote Control
Square remote control
1 - First turn on the remote control (ON/OFF button on the edge), a led will start blinking.
2 - Activate Bluetooth on your phone. Make sure that the visibility of your phone by nearby devices is allowed.
3 - "Pixter" appears in the list of devices available for pairing, select it.
4 - The remote control is now paired, you can open the camera and take pictures with it.
5 - To turn it off, use the ON/OFF button.
Oval remote control
1 - First, turn on the remote control by holding down the button for 2 seconds, a LED will start to flash.
2 - Activate Bluetooth on your phone. Make sure that the visibility of your phone by nearby devices is allowed.
3 - "Pixter" appears in the list of devices available for pairing, select it.
4 - The remote control is now paired, you can open the camera and take pictures with it.
5 - To turn it off, keep the button pressed for 3 seconds.
Order & Delivery
Orders cannot be modified once validated. In case of problem, you can contact the customer service as soon as possible by email at the following address: hello@pixter.fr.
Metropolitan France:
Mondial Relay : Free delivery in 4 to 7 working days
Colissimo: €6.90 delivery for €6.90 in 2 to 3 business days
Chronopost: delivery for 10,90€ in 1 working day
European Union:
Postal services: delivery at 3,99€ in 15 working days on average.
Outside the European Union :
Postal services: delivery at 6,99€ in 15 working days on average.
You can choose to pay your order by credit card or by Paypal transfer.
Orders placed before noon leave the same day, otherwise the next day. This delay is indicative and valid except for exceptional periods such as the end of year holidays.
The tracking number of your shipment will be communicated to you by email, once the package has been picked up by the selected carrier. This email is usually sent at the end of the afternoon on the day of shipment, thanks to Shipup services. We invite you to check your junk mail in case of doubt.
If you have chosen the Mondial Relay delivery, you will have 14 days to withdraw your package from its availability at the selected relay point. After this period, the package will be automatically returned to us.
Your invoice is sent to you by email, and is available at any time on your personal space (if you have created a customer account), in your order history. In case of difficulties to download it, do not hesitate to contact us.
For all information on returns, you can consult the dedicated page here: Shipping and Returns
General Questions
You can contact our customer service through different channels. You will receive an answer in less than 2 working days.
By email : hello@pixter.fr
Via Instagram: @pixter
Do not hesitate to contact us if you have any questions, need advice, or if you simply want to share your reviews !
In accordance with the Code of the Consumption, you have the legal time of retractation of 14 days as from the reception of your parcel to announce us your wish to return the products Pixter ordered on this site.
All Pixter references are available for sale on the Pixter.co website.
You can also find some of our references in the stores of telephone operators, as well as in large specialized distribution: Boulanger, FNAC, Darty... Please note that the items purchased from these distributors are subject to the After Sales Service of these brands and not to the After Sales Service of Pixter.