Help Center

FAQ

Product 

What is the difference between the New Wide Pro lens and the Wide Angle Pro lens ?

The new Wide Pro provides a better image quality, with more details and an improved color reproduction. This new version presents almost no distortion (0.5% against 1% for the previous version). Like its predecessor, it has a focal length of 18mm and it can capture 2 times more image than the lens of your smartphone.

The new Wide Pro also ensures a better compatibility with newest smartphones, whose sensors are getting bigger and bigger. By optimizing the optical construction of our lenses, we are now able to erase the vignetting sometimes present on the edges of the image, while improving the overall quality.

Is my smartphone compatible ?

Pixter lenses are compatible with all smartphone models. The Pixter Universal Clip allows you to fix the lens on your smartphone’s camera, both front facing and behind. 

For smartphones with a dual lens, you simply have to place the Pixter lens on the lens furthest to the left when the camera is facing you (the upper lens when they are placed vertically, the middle one for P20 Pro).

Usage with a case/Glass

For better results when using the Pixter Universal Clip with our lenses, we advise you to remove your phone case in order to ensure that the lens will be closer to your phone's camera. A gap between the two could affect the final image. 

The usage of a film or a protective glass is not a problem when using Pixter lenses.

Instructions for use

First of all, remove your phone case. 
Mount the lens on the clip or the Pixter case and then place it on your smartphone's camera. 
Centre your smartphone camera with the lens. To do so, you can look through the lens and use your smartphone camera to place it correctly. You can check out this video: How to place your Pixter lens 
 
If a “vignetting” (black rounded borders on the picture) appears, here are a few solutions to get rid of it. Make sure to clean the different lenses, both on your smartphone and also on the Pixter lens itself. Orient the clip differently, it is not required to be perfectly vertical or horizontal, find the orientation that suits your smartphone best! 
However, if the vignetting persists, you can slightly zoom in (zoom x1.1) to get rid of it.

 


   
Macro: 

For an optimal result, it is necessary to have your Macro lens as close as possible to the subject.

 
Macro Pro: 

This lens only needs to be a few centimeters from the subject in order to have a sharp result. 


How to use the Bluetooth Remote 

 

  Square Remote

 1 - First of all, turn on the remote (ON/OFF button on the edge), a LED will start to blink. 

2 - Enable your phone’s Bluetooth. Make sure your phone’s visibility by other devices is authorized. 

3 - Select “Pixter” when it appears in the available devices list. 

4 - The remote is now paired to your smartphone. You can now open your phone’s camera and use your Pixter Bluetooth remote to take shots by simply pressing the button on the remote.

5 - To turn it off, use the ON/OFF button.

 

Oval Remote

 1 - First of all, turn on the remote by holding the button 2 seconds, a LED will start to blink. 

2 - Enable your phone’s Bluetooth. Make sure your phone’s visibility by other devices is authorized. 

3 - Select “Pixter” when it appears in the available devices list. 

4 - The remote is now paired to your smartphone. You can now open your phone’s camera and use your Pixter Bluetooth remote to take shots by simply pressing the button on the remote.

5 - To turn it off, hold the button 3 seconds.

 

Our medias to see the results

You can preview Pixter lenses results on each lens product page. You can also visit the pages below: 

Gallery

Blog

Instagram

 

Delivery and Return

Modify an order

Orders can't be modified once validated. In case of a problem, you can contact our customer support as soon as possible by email (hello@pixter.fr) or through our Livechat (on our website www.pixter.co). 

Shipping costs and delivery times

 Mainland France:
    • Mondial Relay : Offered delivery within 4-7 business days
    • Colissimo: €6.90 delivery within 2-3 business days
    • Chronopost: €10.90 delivery within 1 business day
 
European Union:
    • Postal services: €3.99 delivery within 15 business days in average.
 
Outside European Union:
    • Postal services: €6.99 delivered within 15 business days in average.

 

Accepted methods of payment

You can choose to pay by credit/debit card or by Paypal. 

Track your parcel

Orders made before 12pm (GMT+1) will be shipped the same day, otherwise packages will be shipped the following business day. This is an indicative time frame, valid outside of exceptional periods such as during our sales. 

Once the carrier takes charge of your parcel, your shipment tracking number will be communicated by email. It is usually sent on the shipping day, in late afternoon, thanks to Shipup services Please check your spam or junk folder in your mailbox. 

If you choose Mondial Relay for your delivery, you have 14 days to collect your parcel as soon as it is available for pick-up at your nearest service point. After this time period, the parcel will be returned to us automatically. 

Retrieve an invoice

Retrieve an invoice You receive your invoice by email, and is available at any moment on your personal space, in your purchase order history (if you created an account). Don't hesitate to contact us, if you face difficulties finding or downloading it.  

Returns

For all the information concerning our returns policy, you can check the dedicated page here : Delivery and Returns

General Questions

Contact us if you have a problem or if you need any advice

You can reach our customer support via different channels. We'll get back to you within 2 business days.

By email: hello@pixter.fr 

Through livechat on Pixter.co (below right) or by private message on Facebook. 

Feel free to contact us if you have any questions, if you need any advice or if you simply want to express your opinion!

Products warranty

Pixter products have a 2 year warranty (details in the General terms and Conditions).

Cancellation period

In accordance with the Code of Consumption, you have the legal right to cancel and return your Pixter products within 14 days of receipt.